How Remote Staff Can Supercharge Your Sales Team

Imagine a world where every inbound email is promptly answered, and every phone call is followed up in record time. For many businesses, achieving this level of responsiveness with an in-house team can be challenging, especially when sales staff are frequently on the road. The solution? Adding remote support staff to your sales team. By integrating remote workers, you can boost the efficiency of your local salespeople, improve customer satisfaction, and ultimately drive better business outcomes.

The sales team is often the engine behind a company’s growth. An efficient and effective sales team generates more leads, responds quickly to customer inquiries, and ensures that customers have a smooth experience throughout the sales process. However, for many businesses, juggling the demands of inbound communications, sales administration, and client meetings can stretch local teams too thin. This is where remote support staff can make a significant difference.

Remote team members can handle a variety of critical tasks, such as generating new sales leads through desktop research or calling campaigns, promptly following up on inbound leads, and managing sales-related administration. By taking on these responsibilities, remote workers free up local sales staff to focus on what they do best: building relationships and closing deals.

Moreover, remote sales staff can also answer phones and manage emails while the local team is out meeting clients. This ensures that no customer inquiries are left unattended, improving responsiveness and enhancing the customer experience. With the right setup, your remote sales support team can seamlessly integrate with your local staff. By using cloud-based phone systems and virtual private networks (VPNs), remote workers can make and receive calls as if they were in New Zealand, creating a smooth experience for customers.

The Philippines, with its English-speaking workforce and complementary time zone, is a popular choice for sourcing remote staff. This provides cost-effective, reliable support that integrates easily with your existing team, giving your salespeople the backup they need to excel.

By adding remote support contractors to your sales team, you can increase efficiency and provide the timely responses that customers expect, without sacrificing the personal, face-to-face connections that drive business growth. At Avant People, we can help you design and implement a remote support strategy, handling everything from recruitment to HR and payroll management, all at a cost-effective hourly rate.

Incorporating remote staff into your sales team can be a game-changer, allowing your star salespeople to focus on client relationships while ensuring that no email or call goes unanswered. Let us help you build a hybrid team that boosts performance and enhances customer satisfaction.

Introduction

• Imagine having the staff to be able to follow up every inbound email and promptly reply to every phone call.

• Adding remote support staff to your sales team boosts sales by enhancing the efficiency of local salespeople and improving customer experience.

• Remote staff can provide consistent backup that makes a highly mobile sales team efficient and effective.

Key points

• The effectiveness of your sales team is a key driver of your business’s performance.

• An efficient sales team generates more leads helping your business grow.

• Improving the responsiveness of your sales staff improves customer satisfaction.

• Sales people who are performing at a high level are more satisfied in their work, improving retention.

• Remote team members can add responsive cost-effective support to your sales team.

• Generating new sales leads through desktop research or calling campaigns

• Quickly follow up inbound leads with emails and phone calls

• Handle admin for sales staff such as filling out orders and chasing up deliveries

• Answering the phones so that sales staff can spend more time on the road with customers

• By choosing the right country and using cloud technology your virtual sales staff can seamlessly integrate with your local team

• Country choice is important - the Philippines is popular due to its side use of English, young friendly work force, and complimentary time zone.

• Cloud phone systems and VPNs make the experience seamless for local customers - the calls are local and the internet connections have New Zealand IP addresses even though the staff are remote.

• Having extra team members dedicated to support means never having to worry a phone call will go unanswered or an email unreplied too.

• Your star sales staff are most effective when they are out of the office meeting clients.

• Your clients expect timely responses to their inbound calls and emails creating a cost to having sales staff constantly on the road.

• Remote sales staff can help square this circle by covering inbound calls and emails while your local staff focuses on building relationships and drumming up new business out of the office.

• Avant People can help you seamlessly integrate remote support into your sales team

• We can help you design the role, source the staff, and then handle all the HR and payroll on an ongoing basis all for one flat cost effective hourly rate.

Conclusion

• Adding remote support contractors to your Sales Team can support charge it’s performance and enhance customer eperience

• A hybrid sales team with local and remote members can more cost effectively cover all of the teams tasks from timely respnses to emails and calls to being out on the road building relationship and meeting customers in person.

• Avant People can help you build this optimal team by guiding and supporting you throught the process of adding remote teams memebers to sales.